Principle Accountabilities
- Develops comprehensive ICT strategies aligned with business goals
- Develops and implements ICT security policies and procedures
- Ensures protection of data and systems from cyber threats
- Oversees regular security audits and vulnerability assessments
- Coordinates incident response and disaster recovery planning
- Ensures effective team collaboration and communication
- Oversees recruitment, training, and development of ICT staff
- Conducts performance evaluations and provides feedback
- Develops career development plans for team members
- Fosters a culture of innovation and continuous improvement
- Ensures effective resource allocation and workload management
- Analyses current technology infrastructure and identifies areas for improvement
- Ensures alignment of ICT initiatives with organizational objectives
- Oversees the development of ICT policies and procedures
- Coordinates with senior management to integrate ICT strategies into business plans
- Manages the delivery of ICT services across all business units
- Ensures high availability and reliability of ICT systems and networks
- Oversees the implementation of ICT support processes and service level agreements
- Coordinates with vendors and service providers for ICT solutions
- Monitors and reports on ICT service performance metrics
- Ensures timely resolution of ICT issues and incidents
- Leads ICT projects from inception to completion
- Ensures projects are delivered on time, within scope, and budget
- Coordinates cross-functional project teams and resources
- Oversees project risk management and mitigation strategies
- Ensures effective communication with stakeholders throughout project lifecycles
- Develops project documentation and reports
- Evaluates project outcomes and implements lessons learned
